Laptop Update

I did finally get through to Dell last night, and the laptop is headed off to the repair center this afternoon. I made sure to mention that I hoped they would actually test the functionality of the machine this time instead of replacing the one problem I specifically told them about (keyboard) and then sending it back, which is what happened last time. I mean, really, if someone spills wine on their computer, shouldn’t you at least take a look around and see what else might be damaged? Especially if she is a busy person who doesn’t particularly care for calling customer service people? (And before you ask, no I hadn’t had too much, I didn’t even get to drink it.)

I had an auto mechanic who did that to me once, my car was overheating because the coolant system had problems… so I told them what I thought the problem was, they did the job, and then sent it back with me. However, they did not test the car to see if the overheating had been solved. And it hadn’t. When I took the car back they tried to tell me that I had blown a gasket (or something like that) and that it would now be a thousand dollar repair. I wasn’t about to trust them now, so I had the car towed to a different mechanic, who fixed it for a hundred dollars. No blown thingamabob, just a malfunctioning thermostat. Magically the overheating stopped.

I don’t know if the mechanic tried to scam me because I am a woman or because they just thought they could, but I am forever wary of repair persons who don’t follow through. Dell dudes, I have my eye on you.

Oh, and if anyone has mechanic recommendations for the Little Rock area I would be grateful.