The power of the internet
February 1, 2007Not too long ago a friend of my mom’s was telling a story of her dissatisfaction with a particular company, and how she had mentioned it on her personal blog (which actually does not have any information that would allow someone to pinpoint her identity, but apparently they had compared what they gleaned from the blog with their own customer service database). Within days of her post, a representative from that company had contacted her, resolved the situation, and I believe even given her some free merchandise.
As an self proclaimed geek I am academically aware that large companies with an image to maintain continually search the internet for mentions of themselves (heck, I do it, and my online presence is minuscule), and I have heard many anecdotes like the one from my mom’s friend, but I never quite expected it to happen to me… until I picked on Dell:)
To any Dell employees who happen to be reading this, I would just like to say that every PC that I have purchased new has come from Dell, and I have been almost uniformly satisfied with the quality of the products offered and the friendliness and helpfulness of the customer service personnel, even to the point of recommending the company to friends and family on more than one occasion, and it was probably unfair of me not to point that out in my previous posts. Also, anyone who possesses an ounce of logical thinking ability may reasonably point out that a person who keeps a laptop anywhere near food or drink deserves what happens when they inevitably come into contact. This is not the first laptop I have damaged in this fashion – Dr. Pepper was the culprit in the previous case, and I was lucky enough to be leasing the computer from my university and wasn’t held responsible for repair costs – which is why I happily paid for the repair plan when I bought this one.
Anyway, apparently my two posts describing the fate of my poor laptop garnered some attention, and I received a very nice comment on this post by a certain Mike who happens to work for Dell, which I will most definitely be following up on. I don’t want any special treatment or anything crazy like that, all I ask is that my beloved computer be functioning correctly before it is returned to me. Is that so much? I think not.
So, tiny blogs out there, let this be a lesson: if you are unhappy about something, say so! The internet gods have your back.
I’ll be sure to post updates!
Well, I let Bath and Body works have it and am waiting to hear
But come to think of it, the employees were nicer last time I was in there.
Glad your computer will be fixed.
oh, my other whine was Lands End so if you are listening guys, I still want that bathing suit top, the other one has pretty fabric, but the cut is wrong and I’m going to have to remake it.